Repairs & Spare Parts

• Repairs and spare parts are offered primarily as a value-added service for our existing customers.
• In select situations, we also provide repair support and spare parts to new customers.
• This service is not independently sustainable, as the operational cost involved is significantly higher than the revenue it generates.
• We accept repair and parts requests from customers within our product segments who register with us and place fresh product orders to ensure long-term support and business sustainability.
• Refurbishing of faulty devices may be undertaken after evaluation of:
  • technical feasibility and suitability
  • availability of spare parts
  • adequate space at customer's location
  • to reduce packing, transport, and handling costs
• All requests are subject to case-by-case assessment based on feasibility and suitability.