Quotations and General Terms & Conditions of Supply

The general terms and conditions of the supplies are as follows:

1. GST: All items ordered are subject to GST as applicable and subject to other provisions of the GST Act prevailing at the time of dispatch. Customers are requested to provide product inquiries in writing; a techno-commercial quotation will be provided showing GST percentage and amount as extra as per the prevailing rate.
2. Purchase Order (PO): A purchase order in line with the finalized techno-commercial quotation must be issued to us to clearly state model numbers, nomenclature, features, specifications, accessories, quantity, unit price, total including GST, grand total (in figures and words), PO number, date, delivery period and agreed terms.
3. Order Cancellation: Once a commercially viable order is placed along with the required advance, it cannot be cancelled under any circumstances.
4. BOQ Changes: The BOQ as per the placed order may not be changed under normal circumstances. If a change is required for genuine reasons, it will be subject to price and terms revision as per the newly agreed offer.
5. Payment: All orders are subject to an advance payment of 50% (or as agreed). The balance (including packing, transportation, insurance, etc., if applicable) shall be paid to our account against a pro forma invoice as per the order terms before dispatch.
6. Packing: Normal packing using corrugated sheets and plastic wrappers is provided free of cost. For long-haul or part-load shipments, crate-packing or strong-ply corrugated box packing is recommended and its cost will be borne by the customer.
7. Freight: Freight charges are usually to be borne by the customer. Freight varies by distance, volume, and place. The freight charge finalized with the transporter at dispatch time (in consultation with the customer) must be paid to the freight agency before dispatch.
8. Insurance: We strongly recommend adequate insurance coverage during transit. Material is delivered on an ex-factory basis; transport is at customer risk and cost. Customers should insure goods to cover unexpected loss or damage during handling and transportation.
9. Delivery Lead Time: Major orders normally need a lead period of 30–60 days depending on volume and type. Smaller orders normally take 30–45 days from receipt of a commercially viable confirmed order and advance payment. Early delivery can be considered in special situations upon inquiry.
10. Loading & Unloading: Normal loading at our factory is performed by our workers. Site handling (crane charges etc.) is the responsibility of the customer.
11. Safe Storage: Storage is the customer’s responsibility after dispatch; we only facilitate transportation and delivery on the customer's behalf, at the customer's cost and consequences.
12. Commissioning & Handover: Commissioning and handing over of equipment is considered under our scope where specified.
13. Warranty: All products carry a warranty of 12 months from dispatch date or 15 months from invoicing date, whichever is earlier.
14. Accommodation: Accommodation (if required) for overnight stays during service or commissioning will be borne by the customer.
15. Force Majeure: This offer is subject to Force Majeure. We shall not be liable for delay, damage, or loss due to events beyond our control (acts of God, natural calamities, strikes, riots, etc.), although we will make reasonable efforts to complete work within offered terms.
16. Civil / Plumbing Works: Civil or plumbing work, where applicable, is the customer's responsibility.
17. Jurisdiction: Any dispute shall be subject to the jurisdiction of Ghaziabad (U.P.) / Delhi courts only.